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FAQs

Prey detection and cat access

How does Flappie prevent my cat from bringing home prey?

Flappie uses artificial intelligence to detect different objects such as birds or mice that cats bring as prey. Thanks to this object recognition system, Flappie can determine whether the cat comes into the house with or without prey. If the cat has prey with it, the flap stays closed and prevents the cat from bringing the prey into the house.

When will my cat be allowed back in?

Flappie stays closed as long as the cat wants to get in with prey.
As soon as she tries without, the cat will be allowed in. Don't worry, your cat won't be locked out for long!

Does Flappie only recognize mice or also other prey animals?

Whether bird, mouse, fish or snake – Flappie recognizes any type of prey.

Does Flappie recognize strange cats?

Yes, with Cat ID - biometric cat recognition that doesn't require a microchip. Flappie learns your cat's face from daily footage and lets only them inside.

Why this beats chip-based systems:

  • ✓ Works for all cats, including the roughly 50% without microchips
  • ✓ No vet fees for chip implantation (saving CHF 50–100)
  • ✓ No collar needed
  • ✓ Free for all Flappie users via a software update; activation in the app.

Is Cat ID available now? Yes, Cat ID is now available to all Flappie users who want to try it. Set it up and activate it in the Flappie app under Flappie Labs → Cat ID. No new hardware is required. Flappie collects footage automatically; in the app, you identify which of your cats appears in it. Preparation then takes a few hours.

What Flappie can do right now: Its main feature is AI-powered prey detection, which works reliably from day one:

  • ✓ Detects mice, birds, and other prey
  • ✓ Blocks entry until your cat returns without prey
  • ✓ Front-facing photos of your cat in the app
  • ✓ Time-based locks and manual control.

Questions about Cat ID? Email us at info@flappie.ch.

How reliable is prey detection?

Flappie detects prey with over 98% accuracy, day and night. The algorithm is continuously trained with new data and improves with every software update.

Is prey detection continually improving?

The current version of Flappie prevents most prey from entering. The algorithm is constantly learning and thus the detection of prey is perfected.

Can multiple cats use Flappie?

Don't worry, Flappie can be used for more cats than you could ever own.

Can I set lock times for my cats?

With the Flappie app, you decide when your cats can come in and go out. Exit restrictions apply to all cats together. Individual entry restrictions with Cat ID are in development, so in future you will be able to decide when each cat can come in.

Flappie app

What can I do with the Flappie app?

With the app, you can control Flappie remotely, set access rules, receive alerts when it tries to prey, and view, save, and share photos and videos of your cat with the Flappie community. You can also watch videos of other cats in the Flappieverse and follow your cat's activities.

How much does the Flappie app cost?

The Flappie app is free. You can control your cat flap, set lock times, and view, save and share videos and photos of your cat.

Can I set lock times for my cats?

With the Flappie app, you decide when your cats can come in and go out. Exit restrictions apply to all cats together. Individual entry restrictions with Cat ID are in development, so in future you will be able to decide when each cat can come in.

Do I absolutely need the Flappie app to use the cat flap?

No, Flappie can be used without the app. However, the app offers additional features such as activity tracking, automated lock times and notifications that are not available without the app. We also notify you about the latest software updates through the app, so we highly recommend using it.

How do I connect the Flappie cat flap to the app?

Download the app to your smartphone. During the onboarding process in the app, all steps for connecting the cat flap will be explained intuitively.

Can I control multiple Flappie cat flaps with one app?

Yes, you can control multiple Flappies with one app. Each flap can be individually configured and managed.

Can I receive notifications when my cat brings home a prey?

Yes, the Flappie app sends you notifications as soon as your cat tries to come into the house with prey. This way you are immediately informed and can react.

Is there a way to integrate the app with smart home systems?

Unfortunately, it is not currently possible to integrate the Flappie app with smart home systems. However, we are working on offering this feature in the future.

Can I use the app on multiple devices at the same time?

Yes, you can use the Flappie app on multiple devices at the same time. Your settings and data are synchronized so you can access it anytime and from any device.

Can I view and save photos and videos of my cat via the app?

Yes, you can view and save photos and videos of your cat using the Flappie app. These recordings are automatically made when your cat uses the cat flap. We even encourage you to share these special moments with the Flappie community.

Technical details and installation

How does Flappie get energy?

Flappie is powered by a 12V power supply, which is included in delivery.

Can I control Flappie remotely?

Yes, with the Flappie app you can control Flappie from your smartphone.

How easy is Flappie to install?

Already have a suitable opening? You can usually fit Flappie yourself in a few minutes. Check the dimensions and whether you need accessories first.

No suitable opening yet? The work involved depends on the door, glass or wall. For glass, you need a glazier. Our installation check helps you find the right solution.

What dimensions are relevant for installing Flappie on glass doors or windows?

Installation on glass doors

  • Minimum diameter required for installing Flappie: 212mm
  • Maximum glass diameter for installing Flappie without mounting adapter: up to 215mm (larger diameters require a mounting adapter)
  • Maximum glass diameter for installing Flappie with mounting adapter: 270mm (the largest diameter that Flappie can accommodate with a mounting adapter; beyond that, the hole itself is too large for the adapter)
What dimensions are relevant for installing Flappie on a wall or a solid door?

Installation on a wall or a solid door

Minimum height and width required by Flappie:

  • Height: 173mm
  • Width: 167mm

Maximum wall height and width for Flappie without mounting adapter:

  • Height: up to 210mm
  • Width: up to 175mm

Maximum wall height and width for Flappie with mounting adapter:

  • This scenario does not apply because the mounting adapter is specifically designed for glass installation diameters. Wall installation will require adjustment if the opening exceeds the specified dimensions.
What is the maximum thickness of the wall so that Flappie can be installed?

Maximum thickness, also with extensions:

  • 200mm

Maximum thickness that works without tunnel extension:

  • 36mm (without mounting adapter)
  • 26mm (with mounting adapter)
    Thickness at which each tunnel extension is needed:
  • 1 tunnel extension: 36mm to 77mm
  • Each tunnel extension adds 27mm up to a maximum of 200mm
How much space does it take from underneath Flappie to the floor?

Minimal space requirement on the floor of Flappie:

  • A minimum of 19mm of space is required under the hole to accommodate the bottom part of Flappie with a 212mm circular hole.

Data protection and security

How does Flappie process my data?

Prey detection: Runs directly on your Flappie and works without an internet connection.

Videos in the app: When Flappie is connected to the internet, recordings are uploaded to our cloud so you can watch them in the app. Without an internet connection, no recordings are uploaded.

Cat ID: Flappie needs an internet connection for the initial learning phase and setup. Once setup is complete, recognition also works offline.

Improving our AI: We use selected recordings to improve our AI. You can opt out of AI training in the app settings. You can find more details in our privacy policy.

Which data is uploaded and what is it used for?

Prey detection: Runs directly on your Flappie and works without an internet connection.

Videos in the app: When Flappie is connected to the internet, recordings are uploaded to our cloud so you can watch them in the app. Without an internet connection, no recordings are uploaded.

Cat ID: Flappie needs an internet connection for the initial learning phase and setup. Once setup is complete, recognition also works offline.

Improving our AI: We use selected recordings to improve our AI. You can opt out of AI training in the app settings. You can find more details in our privacy policy.

Delivery and customer support

How is Flappie delivered to my home?

Flappie is in stock and delivered to your home. You will receive tracking when your order is on its way.

Switzerland: dispatched once a week, on Tuesdays, then 2–3 working days with Swiss Post.

Germany: order by noon for delivery within 2–3 working days.

Rest of the EU: order by noon for delivery within 4–5 working days.

Will I get my money back if Flappie doesn't work?

Yes. You have several safeguards:


✓ A 30-day satisfaction guarantee after delivery, even in Switzerland, where there is no statutory right of return.
✓ In the EU, you also have the statutory 14-day right of withdrawal.
✓ A 2-year warranty on hardware defects.
✓ 5 years of free software updates.

You can find all the terms and conditions in our Return Policy.