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FAQs

Prey detection and cat access

How does Flappie prevent my cat from bringing home prey?

Flappie uses artificial intelligence to detect different objects such as birds or mice that cats bring as prey. Thanks to this object recognition system, Flappie can determine whether the cat comes into the house with or without prey. If the cat has prey with it, the flap stays closed and prevents the cat from bringing the prey into the house.

When will my cat be allowed back in?

Flappie stays closed as long as the cat wants to get in with prey.
As soon as she tries without, the cat will be allowed in. Don't worry, your cat won't be locked out for long!

Does Flappie only recognize mice or also other prey animals?

Whether bird, mouse, fish or snake – Flappie recognizes any type of prey.

Does Flappie recognize strange cats?

Yes, with Cat ID - biometric cat recognition that doesn't require a microchip. Flappie learns your cat's face from daily footage and lets only them inside.

Why this beats chip-based systems:

  • ✓ Works for all cats, including the roughly 50% without microchips
  • ✓ No vet fees for chip implantation (saving CHF 50–100)
  • ✓ No collar needed
  • ✓ Free for all Flappie users via an automatic software update.

When is Cat ID coming? Cat ID is in the final stages of development and will roll out as a free update sometime in 2026 (details to follow). Your Flappie is already Cat ID-ready; no new hardware is required. It collects the data Cat ID will use later, right from day one.

What Flappie can do right now: Its main feature is AI-powered prey detection, which works reliably from day one:

  • ✓ Detects mice, birds, and other prey
  • ✓ Blocks entry until your cat returns without prey
  • ✓ Front-facing photos of your cat in the app
  • ✓ Time-based locks and manual control.

Questions about Cat ID? Email us at info@flappie.ch.

How reliable is prey detection?

Flappie detects prey with over 98% accuracy, day and night. The algorithm is continuously trained with new data and improves with every software update.

Is prey detection continually improving?

The current version of Flappie prevents most prey from entering. The algorithm is constantly learning and thus the detection of prey is perfected.

Can multiple cats use Flappie?

Don't worry, Flappie can be used for more cats than you could ever own.

Can I set a schedule for my cats to come and go?

Yes you can. You can create a schedule for closing and opening the entrance and exit in the Flappie app!

Flappie app

What can I do with the Flappie app?

With the app, you can control Flappie remotely, set access rules, receive alerts when it tries to prey, and view, save, and share photos and videos of your cat with the Flappie community. You can also watch videos of other cats in the Flappieverse and follow your cat's activities.

Is the Flappie app free or is there a premium version?

The Flappie app is available in a free basic version that offers all the important functions such as prey detection and lock times. There is also a premium version with advanced features such as more storage space for videos and more detailed activity analysis of your cat.

Can I set the access rules for my cat in the app?

Yes, you can set up individual access rules for your cat in the Flappie app. You can specify when your cat is allowed in or out and block access in both directions.

Do I absolutely need the Flappie app to use the cat flap?

No, Flappie can be used without the app. However, the app offers additional features such as activity tracking, automated lock times and notifications that are not available without the app. We also notify you about the latest software updates through the app, so we highly recommend using it.

How do I connect the Flappie cat flap to the app?

Download the app to your smartphone. During the onboarding process in the app, all steps for connecting the cat flap will be explained intuitively.

Can I control multiple Flappie cat flaps with one app?

Yes, you can control multiple Flappies with one app. Each flap can be individually configured and managed.

Can I receive notifications when my cat brings home a prey?

Yes, the Flappie app sends you notifications as soon as your cat tries to come into the house with prey. This way you are immediately informed and can react.

Is there a way to integrate the app with smart home systems?

Unfortunately, it is not currently possible to integrate the Flappie app with smart home systems. However, we are working on offering this feature in the future.

Can I use the app on multiple devices at the same time?

Yes, you can use the Flappie app on multiple devices at the same time. Your settings and data are synchronized so you can access it anytime and from any device.

Can I view and save photos and videos of my cat via the app?

Yes, you can view and save photos and videos of your cat using the Flappie app. These recordings are automatically made when your cat uses the cat flap. We even encourage you to share these special moments with the Flappie community.

Technical details and installation

How does Flappie get energy?

Flappie is powered by a 12V power supply, which is included in delivery.

Can I control Flappie remotely?

Yes, with the Flappie app you can control Flappie from your smartphone.

How easy is it to install Flappie?

If you already have a cat flap, fitting Flappie is easy. Check the dimensions of Flappie against the dimensions of your doorway to make sure Flappie will fit. In general, we have based our measurements on the dimensions of common cat flaps. If you don't already have an opening in your door/wall or glass, contact us.

What dimensions are relevant for installing Flappie on glass doors or windows?

Installation on glass doors

  • Minimum diameter required for installing Flappie: 212mm
  • Maximum glass diameter for installing Flappie without mounting adapter: up to 215mm (larger diameters require a mounting adapter)
  • Maximum glass diameter for installing Flappie with mounting adapter: 270mm (the largest diameter that Flappie can accommodate with a mounting adapter; beyond that, the hole itself is too large for the adapter)
What dimensions are relevant for installing Flappie on a wall or a solid door?

Installation on a wall or a solid door

Minimum height and width required by Flappie:

  • Height: 173mm
  • Width: 167mm

Maximum wall height and width for Flappie without mounting adapter:

  • Height: up to 210mm
  • Width: up to 175mm

Maximum wall height and width for Flappie with mounting adapter:

  • This scenario does not apply because the mounting adapter is specifically designed for glass installation diameters. Wall installation will require adjustment if the opening exceeds the specified dimensions.
What is the maximum thickness of the wall so that Flappie can be installed?

Maximum thickness, also with extensions:

  • 200mm

Maximum thickness that works without tunnel extension:

  • 36mm (without mounting adapter)
  • 26mm (with mounting adapter)
    Thickness at which each tunnel extension is needed:
  • 1 tunnel extension: 36mm to 77mm
  • Each tunnel extension adds 27mm up to a maximum of 200mm
How much space does it take from underneath Flappie to the floor?

Minimal space requirement on the floor of Flappie:

  • A minimum of 19mm of space is required under the hole to accommodate the bottom part of Flappie with a 212mm circular hole.

Data protection and security

How secure is my data?

At Flappie, protecting your data is our top priority. When you use Flappie online, certain data is transferred to our cloud in encrypted form to provide you with useful features such as detailed statistics. The videos saved help us improve our AI models, which benefits all users. The choice is yours: Flappie can also be used offline, but no data is transferred. Note that some advanced app features and updates are not available when used offline. Regardless of your choice, the AI ​​algorithms work directly on your device.

What kind of data does Flappie record exactly?

Flappie only records footage on the outside of the cat flap when a cat is detected. This protects your privacy in your home. When you have an internet connection, the videos are encrypted and transferred to our cloud so you can watch them in the app. We also use these videos to continually improve our detection algorithm. All data is stored securely on our servers. You remain in control: without an internet connection, all data remains locally on your device.

Delivery and customer support

How will Flappie be delivered to my home?

Flappie is in stock and will be delivered directly to your home. As soon as your order is on its way, you’ll receive a tracking number.

Delivery times:

  • Switzerland: Shipments are made once a week, on Tuesdays, followed by 2 to 3 business days via the postal service.
  • Germany: Order by 12 p.m., delivery in 2 to 3 business days.
  • Rest of the EU: Order by 12 p.m., delivery in 4 to 5 business days.
Will I get my money back if Flappie doesn't work?

Yes. You have several safeguards:


✓ A 30-day satisfaction guarantee after delivery, even in Switzerland, where there is no statutory right of return.
✓ In the EU, you also have the statutory 14-day right of withdrawal.
✓ A 2-year warranty on hardware defects.
✓ 5 years of free software updates.

You can find all the terms and conditions in our Return Policy.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.