FAQs
Prey detection and cat access
How does Flappie prevent my cat from bringing home prey?
Flappie uses artificial intelligence to detect different objects such as birds or mice that cats bring as prey. Thanks to this object recognition system, Flappie can determine whether the cat comes into the house with or without prey. If the cat has prey with it, the flap stays closed and prevents the cat from bringing the prey into the house.
When will my cat be allowed back in?
Flappie stays closed as long as the cat wants to get in with prey.
As soon as she tries without, the cat will be allowed in. Don't worry, your cat won't be locked out for long!
Does Flappie only recognize mice or also other prey animals?
Whether bird, mouse, fish or snake – Flappie recognizes any type of prey.
Does Flappie recognize strange cats?
We know that this is important for many cat owners. We are currently working on an innovative solution that will be made available free of charge to all Flappie pre-orderers. So you can pre-order Flappie now with confidence to benefit from all our new features in the future! Please contact support if you need more detailed information.
How reliable is prey detection?
The mouse detection algorithm used in Flappie is extremely accurate and reliable. The algorithm is continuously trained and updated with new data to improve its accuracy and ensure that it can detect mice with high accuracy and minimal false positives.
Is prey detection continually improving?
The current version of Flappie prevents most prey from entering. The algorithm is constantly learning and thus the detection of prey is perfected.
Can multiple cats use Flappie?
Don't worry, Flappie can be used for more cats than you could ever own.
Can I set a schedule for my cats to come and go?
Yes you can. You can create a schedule for closing and opening the entrance and exit in the Flappie app!
Flappie app
What can I do with the Flappie app?
With the app, you can control Flappie remotely, set access rules, receive alerts when it tries to prey, and view, save, and share photos and videos of your cat with the Flappie community. You can also watch videos of other cats in the Flappieverse and follow your cat's activities.
Is the Flappie app free or is there a premium version?
The Flappie app is available in a free basic version that offers all the important functions such as prey detection and lock times. There is also a premium version with advanced features such as more storage space for videos and more detailed activity analysis of your cat.
Can I set the access rules for my cat in the app?
Yes, you can set up individual access rules for your cat in the Flappie app. You can specify when your cat is allowed in or out and block access in both directions.
Do I absolutely need the Flappie app to use the cat flap?
No, Flappie can be used without the app. However, the app offers additional features such as activity tracking, automated lock times and notifications that are not available without the app. We also notify you about the latest software updates through the app, so we highly recommend using it.
How do I connect the Flappie cat flap to the app?
Download the app to your smartphone. During the onboarding process in the app, all steps for connecting the cat flap will be explained intuitively.
Can I control multiple Flappie cat flaps with one app?
Yes, you can control multiple Flappies with one app. Each flap can be individually configured and managed.
Can I receive notifications when my cat brings home a prey?
Yes, the Flappie app sends you notifications as soon as your cat tries to come into the house with prey. This way you are immediately informed and can react.
How safe is my data in the Flappie app?
The security of your data is our highest priority. All data is encrypted and stored locally on the Flappie cat flap without being transferred to external servers. You have full control over your data and we ensure that it remains confidential and protected. Your videos and photos will only be shared on FlappieTV or in the community with your consent.
Is there a way to integrate the app with smart home systems?
Unfortunately, it is not currently possible to integrate the Flappie app with smart home systems. However, we are working on offering this feature in the future.
Can I use the app on multiple devices at the same time?
Yes, you can use the Flappie app on multiple devices at the same time. Your settings and data are synchronized so you can access it anytime and from any device.
Can I view and save photos and videos of my cat via the app?
Yes, you can view and save photos and videos of your cat using the Flappie app. These recordings are automatically made when your cat uses the cat flap. We even encourage you to share these special moments with the Flappie community.
Technical details and installation
How does Flappie get energy?
Flappie is powered by a 12V power supply, which is included in delivery.
Can I control Flappie remotely?
Yes, with the Flappie app you can control Flappie from your smartphone.
Do you absolutely need an app for Flappie or does it work without one?
Flappie works without the app. Prey detection is also guaranteed. However, we recommend that you connect Flappie to the internet to always get the latest prey detection models, as they are constantly improving!
How easy is it to install Flappie?
If you already have a cat flap, fitting Flappie is easy. Check the dimensions of Flappie against the dimensions of your doorway to make sure Flappie will fit. In general, we have based our measurements on the dimensions of common cat flaps. If you don't already have an opening in your door/wall or glass, contact us.
What dimensions are relevant for installing Flappie on glass doors or windows?
Installation on glass doors
- Minimum diameter required for installing Flappie: 212mm
- Maximum glass diameter for installing Flappie without mounting adapter: up to 215mm (larger diameters require a mounting adapter)
- Maximum glass diameter for installing Flappie with mounting adapter: 270mm (the largest diameter that Flappie can accommodate with a mounting adapter; beyond that, the hole itself is too large for the adapter)
What dimensions are relevant for installing Flappie on a wall or a solid door?
Installation on a wall or a solid door
Minimum height and width required by Flappie:
- Height: 173mm
- Width: 167mm
Maximum wall height and width for Flappie without mounting adapter:
- Height: up to 210mm
- Width: up to 175mm
Maximum wall height and width for Flappie with mounting adapter:
- This scenario does not apply because the mounting adapter is specifically designed for glass installation diameters. Wall installation will require adjustment if the opening exceeds the specified dimensions.
What is the maximum thickness of the wall so that Flappie can be installed?
Maximum thickness, also with extensions:
- 200mm
Maximum thickness that works without tunnel extension:
- 36mm (without mounting adapter)
- 26mm (with mounting adapter)
Thickness at which each tunnel extension is needed: - 1 tunnel extension: 36mm to 77mm
- Each tunnel extension adds 27mm up to a maximum of 200mm
How much space does it take from underneath Flappie to the floor?
Minimal space requirement on the floor of Flappie:
- A minimum of 19mm of space is required under the hole to accommodate the bottom part of Flappie with a 212mm circular hole.
Data protection and security
How secure is my data?
At Flappie, protecting your data is our top priority. When you use Flappie online, certain data is transferred to our cloud in encrypted form to provide you with useful features such as detailed statistics. The videos saved help us improve our AI models, which benefits all users. The choice is yours: Flappie can also be used offline, but no data is transferred. Note that some advanced app features and updates are not available when used offline. Regardless of your choice, the AI algorithms work directly on your device.
What kind of data does Flappie record exactly?
Flappie only records footage on the outside of the cat flap when a cat is detected. This protects your privacy in your home. When you have an internet connection, the videos are encrypted and transferred to our cloud so you can watch them in the app. We also use these videos to continually improve our detection algorithm. All data is stored securely on our servers. You remain in control: without an internet connection, all data remains locally on your device.
Delivery and customer support
How will Flappie be delivered to my home?
Flappie will be delivered directly to your door by parcel service. As soon as the product is ready for dispatch, you will receive all the necessary information for tracking the shipment.
Will I get my money back if Flappie doesn't work?
If Flappie doesn't work as promised, you are entitled to a refund within 14 days or a replacement model. We are confident in the quality of our product and want to make sure you are happy with Flappie.
Are there any risks associated with my pre-order?
At Flappie, we strive to provide complete transparency. Pre-ordering from us is somewhat similar to investing in a Kickstarter project and therefore carries certain risks.
Our entire team is working hard to bring Flappie to market successfully, but unforeseen challenges may arise that could impact the timeline or product development.
All funds raised go directly into the development and production of Flappie. This means that in the unlikely event of serious obstacles, a (full) refund may not be guaranteed. We are committed to regular and open communication. You will be informed immediately of all important developments and any delays.
Despite these potential risks, we are confident that Flappie will be a success. Your pre-order is not only an investment in an innovative product, but also in our vision of a better future for cats and their owners. We greatly appreciate your trust and support and will do everything we can to exceed your expectations.