Flappie®

We know that this is important for many cat owners. We are currently working on an innovative solution that will be made available free of charge to all Flappie pre-orderers. So you can pre-order Flappie now with confidence to benefit from all our new features in the future! Please contact support if you need more detailed information.

Flappie uses artificial intelligence to detect different objects, such as birds or mice, that cats bring as prey. Thanks to this object detection system, Flappie can determine whether the cat comes into the house with or without prey. If the cat has prey with it, the flap stays closed and prevents the cat from bringing the prey into the house.

Flappie stays closed as long as the cat tries to get in with prey. As soon as it tries to get in without, the cat is let in.

Whether bird, mouse, fish or snake – Flappie recognizes any type of prey.

The mouse detection algorithm used in Flappie is extremely accurate and reliable. The algorithm is continuously trained and updated with new data to improve its accuracy and ensure that it can detect mice with high accuracy and minimal false positives.

The current version of Flappie prevents most prey from entering. The algorithm is constantly learning and thus the detection of prey is perfected.

Don't worry, Flappie can be used for more cats than you could ever own.

Yes you can. However, the exit cannot be personalized for each cat, but applies to all, since the chip is only read at the entrance.

Flappie is powered by a 12V power supply, which is included in delivery.

The Flappie app is available in a free basic version that offers all the important functions such as prey detection and lock times. There is also a premium version with advanced features such as more storage space for videos and more detailed activity analysis of your cat.

Yes, you can set up individual access rules for your cat in the Flappie app. You can specify when your cat is allowed in or out and block access in both directions.

No, Flappie can be used without the app. However, the app offers additional features such as activity tracking, automated lock times and notifications that are not available without the app. We also notify you about the latest software updates through the app, so we highly recommend using it.

Download the app to your smartphone. During the onboarding process in the app, all steps for connecting the cat flap will be explained intuitively.

Yes, you can control multiple Flappies with one app. Each flap can be individually configured and managed.

Yes, the Flappie app sends you notifications as soon as your cat tries to come into the house with prey. This way you are immediately informed and can react.

The security of your data is our highest priority. All data is encrypted and stored locally on the Flappie cat flap without being transferred to external servers. You have full control over your data and we ensure that it remains confidential and protected. Your videos and photos will only be shared on FlappieTV or in the community with your consent.

Unfortunately, it is not currently possible to integrate the Flappie app with smart home systems. However, we are working on offering this feature in the future.

Yes, you can use the Flappie app on multiple devices at the same time. Your settings and data are synchronized so you can access it anytime and from any device.

Yes, you can view and save photos and videos of your cat using the Flappie app. These recordings are automatically made when your cat uses the cat flap. We even encourage you to share these special moments with the Flappie community.

Flappie is powered by a 12V power supply, which is included in the delivery.

Yes, you can control Flappie via your smartphone using the Flappie app.

Flappie also works without the app, you can save your cats and prey detection is also guaranteed. However, we recommend connecting Flappie to the Internet to always receive the latest software updates.

If you already have a cat flap, installing Flappie is easy. Compare the dimensions of Flappie with the dimensions of your doorway to make sure Flappie will fit. In general, we have adapted our dimensions to those of common cat flaps.

Installation on glass doors

• Minimum diameter required for installing Flappie: 212mm
• Maximum glass diameter for installing Flappie without mounting adapter: up to 215mm (larger diameters require a mounting adapter)
• Maximum glass diameter for installing Flappie with mounting adapter: 270mm (the largest diameter that Flappie can accommodate with a mounting adapter; beyond that, the hole itself is too large for the adapter)

Installation on a wall or a solid door

Minimum height and width required by Flappie:

• Height: 173mm
• Width: 167mm

Maximum wall height and width for Flappie without mounting adapter:

• Height: up to 210mm
• Width: up to 175mm

Maximum wall height and width for Flappie with mounting adapter:

• This scenario does not apply because the mounting adapter is specifically designed for glass installation diameters. Wall installation will require adjustment if the opening exceeds the specified dimensions.

Maximum thickness, also with extensions:

• 200mm

Maximum thickness that works without tunnel extension:

• 36mm (without mounting adapter)
• 26mm (with mounting adapter)
  Thickness at which each tunnel extension is needed:
• 1 tunnel extension: 36mm to 77mm
• Each tunnel extension adds 27mm up to a maximum of 200mm

Minimal space requirement on the floor of Flappie:

• A minimum of 19mm of space is required under the hole to accommodate the bottom part of Flappie with a 212mm circular hole.

Your data is absolutely safe with us. You can decide for yourself which data is shared. Since the AI ​​algorithms are run on Flappie itself, it is also ensured that the data is not transferred to remote servers.

Flappie only records footage on the outside of the cat flap, so privacy in the living space is maintained. You as a user also have the option to save videos and share them anonymously with Flappie to train Flappie's AI algorithms. This allows the accuracy of the algorithm to be further improved over time. The data recorded is stored securely on servers and encrypted to protect the privacy of users.

With a normal purchase, you pay for a stock item that is shipped immediately. Flappie is specially produced—your reservation secures you a place in our limited batch. The big difference: you can cancel at any time until delivery and receive a full refund. This gives you maximum flexibility.

Three reasons: (1) Guaranteed spot in the first batch – if it sells out, you might have to wait months for the next production run. (2) Today's price is guaranteed – the price could be higher if you buy later. (3) Zero risk – 100% refundable, you take no risk.

Flappie® will be delivered directly to your home. As soon as the product is ready for shipment, you will receive all the necessary tracking information. Mass production is planned for Q4 2025. Reservations will be fulfilled in the order of their reservation date, starting in late 2025/early 2026. You will receive regular updates on the production progress. Should any delays occur, we will inform you immediately.

A reservation secures you a place in our production queue for Q4 2025. You are not entering into a binding purchase obligation.

Your rights:

• Cancel anytime before shipping - price guaranteed (399)
• Priority according to reservation date
• 30-day satisfaction guarantee after receipt

https://flappiedoors.com/policies/terms-of-service

If Flappie doesn't work as promised, you are entitled to a refund within 14 days or a replacement model. We are confident in the quality of our product and want to make sure you are happy with Flappie.

Yes! Your reservation is a fully refundable deposit. You can cancel at any time before shipping at no cost.
✓ Cancel by emailing info@flappie.ch
✓ Refund within 14 days
✓ No questions asked, no hidden fees

Full refund policy: https://flappiedoors.com/policies/refund-policy

We are working hard to successfully launch Flappie on the market. Production is already underway, and 150 test devices are successfully running with customers.

Transparency is important to us: As with any startup, there is a theoretical risk of insolvency. In the unlikely event of insolvency:

• Your reservation deposit will be treated together with all other creditors.
• Under Swiss insolvency law, available funds would be distributed proportionally.
• You can assert your claim at the bankruptcy office.
• A full refund cannot be guaranteed in this scenario.

Important: This is a theoretical worst-case scenario. With CHF 1 million in paid reservations, ongoing beta production, and the start of mass production in Q4 2025, we are in a solid financial position.

You can cancel free of charge at any time BEFORE production starts - then there is no risk of insolvency, as you will get your money back immediately.

Full legal terms and conditions: https://flappiedoors.com/policies/terms-of-service

As with any startup, there is a theoretical risk of insolvency. In the unlikely event of company insolvency, reservation deposits would be treated according to Swiss bankruptcy law (see Terms and Conditions, Section A 18.7).

Important to understand:

• BEFORE production starts: You can cancel free of charge at any time = no risk
• AFTER receipt: 30-day satisfaction guarantee = minimal risk
• Insolvency risk: Theoretically possible, but unlikely.

You only face a risk of insolvency if you do NOT cancel your reservation AND we become insolvent. The probability of this is very low.